Supporting housing providers with compliance, fairness, and smarter dispute resolution

At The Tenancy Expert, we understand the unique challenges faced by housing associations, local authorities, and registered providers. From managing large property portfolios to ensuring compliance with ever-evolving regulations, the pressure to deliver safe, decent homes has never been greater.

Our goal is to help social housing providers navigate compliance, reduce legal exposure, and resolve disputes efficiently – empowering teams to focus on what matters most: their tenants.

Compliance & Best Practice

Staying compliant means staying proactive. We provide clear, actionable guidance on social landlord obligations and sector standards, including:

• The Decent Homes Standard 2 and its 2025 updates
• The Homes (Fitness for Human Habitation) Act 2018
• Damp and mould response protocols and documentation best practice
• Complaint handling in line with the Housing Ombudsman’s Code
• Preparing for Regulator of Social Housing inspections

Whether you need internal awareness materials or ready-to-use checklists, we can help your teams stay one step ahead of compliance risks.

Disrepair & Dispute Resolution

Disrepair claims can be costly and reputationally damaging, but many are preventable.

We work with providers to identify common pain points, strengthen communication channels, and implement early-resolution pathways.

Our tailored resources and dispute resolution tools support:

• Early identification of disrepair issues
• Use of AI-powered communication templates to de-escalate conflicts
• Mediation-style approaches to reduce court claims
• Data-driven insights to track trends and improve response times

We believe in fair, fast, and affordable dispute resolution for all parties.

Training & Resources

Equip your teams with practical knowledge to manage tenant issues confidently.

Our training and resource hub includes:

• Staff briefings on landlord obligations under key housing laws
• Template libraries for inspection notices, repair responses, and complaint handling
• AI tools and upcoming dispute resolution platform to automate, manage, and resolve tenant issues efficiency and fairly

Each resource is designed to simplify compliance and strengthen service delivery.

Sector Insights

The housing landscape is constantly evolving. Our Insights section keeps you informed with updates, commentary, and best-practice tips on:

• Housing Ombudsman decisions and lessons learned
• Regulatory developments and sector reforms
• Case studies highlighting successful early-resolution strategies
• The growing role of AI and legal tech in social housing

Stay ahead of change and explore our latest insights for practical, thought-provoking content and sign up to our newsletter.

Partner with The Tenancy Expert

We’re passionate about helping housing providers modernise their approach, protect their reputation, and deliver better outcomes for tenants.