1. Who we are

The Tenancy Expert is a UK-based platform that offers practical guidance to help tenants and landlords understand and use AI tools to manage common tenancy related issues. We do not provide legal advice or AI-powered tools directly. Instead, we provide educational content, prompt templates, and step-by-step guidance to help you use AI tools more effectively.

2. What Information we Collect

We may collect personal information from you when you:

  • Contact us via a form or email
  • Subscribe to updates or resources
  • Access pages on our website (via cookies and analytics)

Information collected may include:

  • Name and email address
  • Any information you choose to share in a message or form
  • Non-personal usage data (e.g. browser type, IP address, pages visited)

We do not collect sensitive data or payment details through this site.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries or feedback
  • Send occasional updates if you have subscribed
  • Understand how visitors use our site to improve content and layout

We do not sell, share or use your data for advertising purposes.

4. Our Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Consent – when you opt in to receive updates
  • Legitimate interest – to manage the website, respond to enquiries, and improve the user experience

5. Cookies and Analytics

We use cookies to track anonymous site usage (e.g. through Google Analytics). These help us understand which content is useful to our visitors. You can adjust cookie settings in your browser or via our site’s cookie banner.

6. How We Store and Protect Your Data

We store any personal data securely, with access restricted to authorised personnel only. We use reputable third-party providers for website hosting and analytics, all of whom comply with UK data protection standards.

7. Your Data Rights

You have the right to:

  • Request access to the data we hold about you
  • Ask us to correct or delete your information
  • Withdraw your consent (e.g. unsubscribe from emails)
  • Complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data

To exercise these rights, please email us at: [Insert your contact email]

8. Third Parties

We may use third-party platforms for analytics, email delivery, or website hosting (e.g. Google Analytics, MailerLite). These services are selected for their compliance with data protection standards and will only use your data as instructed by us.

9. Changes to This Policy

We may update this policy from time to time. Any significant changes will be posted on this page.

10. Contact Us

If you have questions about this policy or how your data is handled, please contact:
📧 [email protected]
📍 Based in the United Kingdom