A simple guide to everyday tenancy problems

Even in well-managed tenancies, issues can arise between landlords and tenants. The key is knowing how to handle them quickly and fairly before they escalate into bigger problems. Below are some of the most common tenancy issues and how to resolve them.

Rent Arrears

The issue: A tenant falls behind on rent payments

How to resolve:

• Tenants: Speak to your landlord as soon as possible, explain the situation, and agree on a repayment plan if you can
• Landlords: Approach arrears early, keep a clear record of payments, and try to agree on a reasonable solution before considering legal action

Repairs and Maintenance

The issue: Disputes over who is responsible for repairs, or delays in getting them done

How to resolve:

• Tenants: Report problems promptly and in writing, keeping a copy for your records
• Landlords: Acknowledge repair requests quickly, arrange works within a reasonable timeframe, and keep tenants updated

Tip: Check the tenancy agreement as it should clearly set out who is responsible for what

Deposit Deductions

The issue: At the end of a tenancy, the landlord wants to make deductions the tenant disagrees with

How to resolve:

• Tenants: Provide evidence (photos, inventories, receipts for cleaning) to show you left the property in good condition
• Landlords: Be fair, limit deductions to genuine costs (not “wear and tear”), and provide receipts or estimates

Solution: Use the free dispute resolution service offered by the tenancy deposit protection scheme if you can’t agree

Noise or Neighbour Complaints

The issue: Tenants cause disturbances, or neighbours complain about behaviour

How to resolve:

• Tenants: Be considerate — avoid excessive noise, especially late at night.
• Landlords: Remind tenants of their tenancy agreement obligations and, if necessary, escalate through warnings or mediation.

Ending the Tenancy

The issue: Confusion about notice periods, or disputes when one party wants to end the tenancy

How to resolve:

• Tenants: Check the tenancy agreement for notice requirements before moving out
• Landlords: Follow the correct legal process when regaining possession — serving valid notice and, if needed, applying to court

Communication is Key

Most tenancy issues can be resolved through clear, respectful communication. Keep everything in writing where possible and refer back to the tenancy agreement as your first guide.

In summary: Problems like rent arrears, repairs, and deposit disputes are common, but they don’t need to become conflicts. By acting early, keeping records, and knowing your rights and responsibilities, landlords and tenants can resolve most issues fairly and quickly.